Return & Refund Policy

Last updated: 08 April 2026

This Return & Refund Policy explains how returns, exchanges and refunds are handled for purchases made on herzena.net. By placing an order with Herzena Cardio Research SRL ("we", "us", "our"), you agree to the terms described below, in addition to any mandatory consumer rights that may apply in your country.

1. General Conditions

This policy applies only to products purchased directly from herzena.net.
To be eligible for a return or refund, you must follow the procedures described in this policy and contact us within the specified time limits.
We reserve the right to refuse returns that do not meet these conditions or that show signs of misuse or tampering.

2. Right to Cancel (Cooling-Off Period)

If you are a consumer in a country where a statutory cooling-off period applies, you may have the right to cancel your order within a certain number of days after delivery, without giving any reason. The exact period and conditions may depend on your local law.

To exercise your right to cancel, you should clearly inform us of your decision within the applicable period, using the contact details at the end of this page. Once we confirm your request, we will provide instructions on how to return the product.

3. Return Conditions for Herzena

Herzena is a dietary supplement in capsule form. For safety, hygiene and quality reasons, we must apply specific conditions to returned items:

Products must be returned in their original, unopened and sealed packaging.
Products that have been opened, used, damaged, or altered cannot be returned, except where required by law due to defects or non-conformity.
All accessories, leaflets, and promotional materials originally included with the product must be returned.
Proof of purchase (order confirmation, invoice or receipt) is required for all returns.

4. Time Limits for Returns

Unless otherwise required by local law or specified in a particular promotion:

You must contact us to request a return within 14 days from the date you receive your order.
After your return is authorized, you must ship the items back to us within the time frame indicated in our instructions (usually 14 days from authorization).

5. Non-Returnable Items

To protect all customers and to comply with safety and hygiene standards, we cannot accept returns for:

Any Herzena bottle that has been opened, unsealed, or partially used, unless it is defective or damaged on arrival.
Products not purchased directly from herzena.net (please contact the original seller).
Products returned after the permitted time limit, unless otherwise required by law.

6. Damaged, Defective or Incorrect Items

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us as soon as possible, ideally within 7 days of delivery.

When you contact us, please include:

Your order number.
A description of the issue.
Clear photos of the product, packaging, and shipping label, if applicable.

Once we verify the issue, we will offer an appropriate solution, which may include a replacement, a partial or full refund, or another remedy in line with your statutory rights. In cases of confirmed damage, defect, or our error, we will usually cover the reasonable return shipping costs or provide a prepaid return label where available.

7. Return Process

7.1 Step-by-step instructions

Contact us: Email our support team at [email protected] with your order number and reason for the return.
Authorization: We will confirm whether your return is eligible and send you instructions, including the return address and any reference number that should be included.
Packaging: Securely pack the product in its original packaging, along with any accessories and documents. Use protective outer packaging to prevent damage during transit.
Shipping: Send the parcel using a trackable shipping method. Unless the return is due to our error or a defective product, you are responsible for return shipping costs.
Proof of shipment: Keep your shipping receipt and tracking number until your return is processed.

7.2 Responsibility for returned goods

Until the returned items reach us, you are responsible for any loss or damage that may occur during transport. We recommend using a reliable courier and considering insurance for higher-value shipments.

8. Refunds

8.1 What we refund

Once we receive and inspect the returned items, we will notify you of our decision. If the return is approved, we will usually refund:

The purchase price of the returned product(s).
Standard delivery costs initially paid, where required by applicable law for cancelled orders (excluding any extra costs for express or premium delivery options you selected).

Any discounts or promotions applied at the time of purchase may be reflected in the refund amount.

8.2 Method and timing of refunds

Refunds are usually processed using the same payment method you used for your original purchase, unless we agree on a different solution with you. Once approved, we aim to process refunds within a reasonable time frame. The exact time for the funds to appear in your account may depend on your bank or payment provider.

8.3 Partial refunds

In certain cases, only partial refunds may be granted, for example when:

The returned item is not in its original condition, is damaged or missing parts for reasons not due to our error.
The return request is made after the standard return period, if we still decide to accept it as a gesture of goodwill.

9. Exchanges

We do not normally offer like‑for‑like product exchanges. If you wish to receive a different item, the usual process is to return the original product (if eligible) for a refund and then place a new order on our Website.

10. Important Health & Safety Note

Herzena is a dietary supplement designed to support the management of high blood pressure as part of a healthy lifestyle. Results may vary from person to person, and the product is not intended to diagnose, treat, cure, or prevent any disease. Dissatisfaction with individual results, in the absence of any defect in the product itself, does not normally qualify as a reason for return under this policy, unless otherwise required by law or by a specific satisfaction guarantee clearly stated in a promotion.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We recommend that you review this page regularly.

12. Contact Us

If you have any questions about returns, refunds, or this policy, please contact our customer support team:

Herzena Cardio Research SRL
Email: [email protected]
Website: herzena.net